All Sales Are Final, Exchanges Only

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FAQs

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Can I get a refund if my item doesn't fit?

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No refunds, exchanges only. If the item you purchase doesn't fit you can exchange it for the correct size or an item of equal value. 

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How long does shipping take?

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Orders normally take 3 - 5 business days to ship out, but sometimes it can take longer. Email info@neweastcoast.com to get more info.

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How do your clothes fit?

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Most of our designs fit true to size but feel free to contact us if you have sizing questions about a particular design.

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How do I go about returning an item for an exchange?

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If you would like to return an item mail the item to New East Coast, 1623 Flatbush Avenue, Suite #273 Brooklyn NY 11210 with a note inside the package explaining the reason for the exchange and what you would like to exchange. After you have mailed the item back to us contact us via email with the tracking #. 

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How much does shipping cost?

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Shipping costs are based on the weight of the order.

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Which shipping carrier do you use?

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We ship out all goods using USPS Priority Mail.

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Can I expedite shipping?

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Unfortunately we are unable to offer expedited shipping.

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Do you ship internationally?

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Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you. 

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Do I get a tracking # with my order?

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All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days feel free to email us and we will provide it to you. 

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What do I do if my package says delivered but I never received it?

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If you are having any issues receiving your package contact you local Post Office the moment you notice the issue. We are not responsible for  any lost or undelivered packages. The United States Post Office insures all lost or damaged packages. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.

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Do you provide insurance on your packages?

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Yes, we provide insurance for the full amount of the order for all order over $100.

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Can I order online if my Billing Address doesn't match my Shipping Address?

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If you billing address does not match your shipping address you must order using your PayPal account or your order will be cancelled

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